Terms of service

Effective October 7, 2026.

These terms govern use of Ablehand, the in-app assistant and console provided by zob.llc ("Ablehand," "we," "us"). By creating an account, adding the Ablehand tag to a site, or using the console, you ("you," "the customer") agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

1. The service

Ablehand is a script you add to your web application and a console at app.ablehand.ai. The script observes the page a user is on, sends a decision request to our servers, and performs or guides the next step of a goal the user typed, within guardrails you configure. The console shows configuration, usage, and insights. The security model and trust statement describe what the service does and does not do and form part of these terms.

2. Accounts and site keys

You are responsible for the people you invite to your organization and for keeping your console credentials secure. Site keys are public identifiers scoped to the origins you register; they grant no access to data. You may rotate them at any time.

3. Your responsibilities

You will:

• deploy the tag only on sites you own or are authorized to modify;
• configure guardrails appropriate to your application, including deny lists for destructive or sensitive actions, and keep confirmation for irreversible actions enabled where consequences matter;
• give your users any notice your law requires about the use of an assistant on your site and about the data described in the trust statement;
• not use the service to act on third-party sites, to evade access controls, to perform actions a signed-in user could not perform, or in violation of law.

We may suspend a site that is being used in breach of this section after notifying you where practical.

4. Fees

• Each new site starts with a free period of 30 days from the date the tag is first detected on a live page.
• After the free period, the plan price shown on the pricing page at the time you started applies. A price lock stated on that page is honored for its stated term.
• Subscriptions are billed monthly in advance by card, or by invoice where the plan allows. Fees are exclusive of taxes, which you are responsible for.
• If a payment fails or no card is added when the free period ends, the service continues for a grace period of seven days and then stops making decisions. Configuration and data are kept for 90 days after that.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period; partial months are not refunded. Annual plans are refunded pro rata on cancellation.
• Plans include a monthly volume of completed goals. If you exceed it we will contact you about a suitable plan; we do not stop the service mid-month without talking to you first.

5. Customer data

Data that the tag sends from your users' browsers, and the configuration and insights derived from it, is your data. We process it only to provide and improve the service for you, as described in the privacy policy and trust statement. You may export it from the console and set retention per site. We do not sell it and do not use the content of your users' goals to train models.

For customers in jurisdictions that require one, a data processing agreement is available on the Team plan.

6. Intellectual property

We own the service, the script, the console, and everything in them. You get a non-exclusive, non-transferable right to use them for your sites during your subscription. You own your sites, your configuration, and your data. If you send us feedback, we may use it without obligation to you.

7. Confidentiality

Each of us will protect the other's non-public information with reasonable care and use it only for the purposes of this relationship. This does not cover information that is public, independently developed, or lawfully obtained from a third party.

8. Availability and support

We aim for continuous availability but do not guarantee it. We publish changes in the changelog. Support is by email at hello@ablehand.ai; early-access and Team customers get a named contact and the response commitments agreed at kickoff.

9. Disclaimers

The service is provided as is. Ablehand uses machine-learned models to choose actions; they can be wrong. You are responsible for configuring guardrails and confirmations appropriate to your application, and for the actions your configuration allows. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability under these terms is limited to the fees you paid us in the twelve months before the claim. These limits do not apply to a party's breach of section 7, to misuse of the other party's intellectual property, or to liability that cannot be limited by law.

11. Termination

You may stop at any time by removing the tag and cancelling in the console or by email. We may terminate for material breach that is not cured within 30 days of notice, or immediately for breach of section 3. On termination we delete your data after the retention period in section 4 unless you ask for earlier deletion. Sections 5 through 12 survive termination.

12. Changes to these terms

We may update these terms. We will post the new version here with a new effective date and, for changes that materially reduce your rights, email account owners at least 30 days before they take effect. Continued use after that date is acceptance.

13. General

These terms are the whole agreement between us about the service and replace any earlier discussions. If a provision is unenforceable, the rest stands. Neither party may assign these terms without the other's consent, except to a successor in a merger or sale of substantially all assets. Notices to us go to hello@ablehand.ai; notices to you go to the account owner's email.

Questions: hello@ablehand.ai.